Warren’s letter to exhibitors, just sent… Dear Everyone, The Titanic. New Coke. Enron. SPX Online Exhibitor Registration System. Well, we had a bad day today. No, wait, make that a REAL bad day. What we thought was going to be a smooth, no hassle transition to an online method of ordering tables now rates amongst the worst business disasters ever. After literally weeks of testing and refinement and getting the software to run perfectly, (we SWEAR it works, REALLY!), it came to being let own because our ISP refused to help us. Last week, after describing the flood of people that would hit this morning, they told us to upgrade the account and they would move our web site to a bigger server that would allow more connections, CPU and memory. Which we did. Then, when faced with still sub-par response time, they told us to upgrade to their better caching service. Which we did. But when the tsunami wave of people wanting tables hit at about 11:50AM today, the site immediately collapsed anyway. Our host then steadfastly refused to help us by upping our service, even briefly, to help us process your requests. We were appalled. Now lets go over what we have on our hands here at SPX Galactic HQ. As many of you know, when we discovered we could not get the site up, we opened up Paypal to take the table orders. This was good in that your table orders could get through to us. It was bad in that there was no way for us to shut it off when we ran out of tables to sell. And the orders kept coming from all directions. Far more than we ever imagined. So we are now going through the order (and error) trail that stretches across Email, Facebook, Tumblr, Twitter, Paypal and Authorize.Net to figure out how to distribute tables in the fairest way possible. We will move as quickly to let you know about refunds and opening the wait list, should either or both of those be necessary. It is going to take a few days to come up with a plan, so stay tuned. Thanks for your support and understanding today, we really appreciated your patience. On behalf of Kevin Mike and myself, we are so sorry this happened. Heads Hung In Utter Depression and Apology, Me and Kevin and Mike
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Warren’s letter to exhibitors, just sent…

Dear Everyone,

The Titanic.

New Coke.

Enron.

SPX Online Exhibitor Registration System.

Well, we had a bad day today.

No, wait, make that a REAL bad day.

What we thought was going to be a smooth, no hassle transition to an online method of ordering tables now rates amongst the worst business disasters ever.

After literally weeks of testing and refinement and getting the software to run perfectly, (we SWEAR it works, REALLY!), it came to being let own because our ISP refused to help us.

Last week, after describing the flood of people that would hit this morning, they told us to upgrade the account and they would move our web site to a bigger server that would allow more connections, CPU and memory.

Which we did.

Then, when faced with still sub-par response time, they told us to upgrade to their better caching service.

Which we did.

But when the tsunami wave of people wanting tables hit at about 11:50AM today, the site immediately collapsed anyway.

Our host then steadfastly refused to help us by upping our service, even briefly, to help us process your requests.

We were appalled.

Now lets go over what we have on our hands here at SPX Galactic HQ.

As many of you know, when we discovered we could not get the site up, we opened up Paypal to take the table orders. This was good in that your table orders could get through to us.

It was bad in that there was no way for us to shut it off when we ran out of tables to sell.

And the orders kept coming from all directions. Far more than we ever imagined.

So we are now going through the order (and error) trail that stretches across Email, Facebook, Tumblr, Twitter, Paypal and Authorize.Net to figure out how to distribute tables in the fairest way possible.

We will move as quickly to let you know about refunds and opening the wait list, should either or both of those be necessary.

It is going to take a few days to come up with a plan, so stay tuned.

Thanks for your support and understanding today, we really appreciated your patience.

On behalf of Kevin Mike and myself, we are so sorry this happened.

Heads Hung In Utter Depression and Apology,

Me and Kevin and Mike

17 Notes/ Hide

  1. krismukai said: aw babes ☂
  2. bagey reblogged this from spx
  3. allinthesun said: Things like this happen. It’s okay. SPX is near and dear to many and a far away dream for some (like me!). I think we’ll all find room in our hearts to forgive. Don’t be too hard on yourselves. It will be resolved!
  4. spx posted this